Q1. Are you a manufacturer or a trading company? A: OMMO is a professional manufacturer of mobile power banks in China. Q2: When can I receive the goods after purchase? A: After purchase, we will ship from our warehouse in China within 7 days and it is expected to arrive in about 15 to 45 days. Q3: When can I find tracking information on the Internet? A: Usually, you can find relevant information online within two days after purchase. Q4: Is the traffic safe enough? A: We have packaged it very well. You will receive the goods in perfect condition. Q5: What certificates do your products have? A: CE, FCC, RoHS, UN38.3, MSDS, etc., can meet the import requirements of most countries. Q6: Can there be our brand logo? A: Yes, please send us your design drawings. We have a professional team with rich experience in OEM and ODM design, but there is a minimum order quantity requirement. For more details, please consult our sales experts. Q7: What are your usual payment terms? A: We accept methods such as telegraphic transfer, Western Union, letter of credit, PayPal, Industrial and Commercial Bank of China and Alibaba Trade Guarantee (VISA, MasterCard, T/T, PayPal, Apple Pay, G-Pay and online transfer). Q8: Why should you purchase from us instead of from other suppliers? A: Our OMMO brand has been around for three years. We have our own production factory, which has over 20 years of production qualifications. Q9: What is warranty? A: All of our products have passed professional quality control tests. We offer dealers a 36-month non-human damage warranty. Q10: How do you provide after-sales service? A: If you don't like the product, we support a free return and refund within 7 days. The items must be in intact packaging. The return shipping fee by express delivery shall be borne by the customer. If there are any quality issues with the product, you need to send us the production code of the problematic product via video. We will replace it with a new one free of charge or offer a full refund.